Terms & Conditions – Onix Tech

Welcome to Onix Tech, your trusted eCommerce platform for smart gadgets and accessories. By accessing or using our website (www.onix.com.bd), you agree to comply with the following Terms & Conditions.

1. Use of the Website

  • You must be at least 18 years old or using the website under guardian supervision.
  • You agree to provide accurate and complete information during registration or checkout.
  • Onix Tech reserves the right to suspend or terminate any account for misuse, fraudulent activity, or violation of our policies.

2. Our Business Model

  • Onix Tech is a single-vendor eCommerce platform.
  • All products listed on this website are directly sold and managed by Onix Tech.
  • We are responsible for product quality, pricing, and order fulfillment.

3. Orders & Payments

  • Orders are confirmed after successful payment or Cash on Delivery (COD) confirmation.
  • All prices are inclusive of applicable taxes unless stated otherwise.
  • Delivery time:
    • Inside Dhaka: 1–2 working days
    • Outside Dhaka: 2–4 working days
  • We reserve the right to cancel any order due to stock issues, pricing errors, or suspicious activity.

4. Shipping & Delivery

  • We aim to deliver products within the estimated time, but delays may occur due to unforeseen circumstances.
  • Customers must provide accurate delivery details to avoid failed delivery.

5. Returns & Refunds

  • Returns are accepted based on our Return & Refund Policy.
  • Products must be unused and in original condition for return eligibility.
  • Refunds are processed within 7–10 working days depending on the payment method.

6. Intellectual Property

  • All content on Onix Tech (logos, images, text, design) is the property of Onix Tech and protected by copyright laws.
  • Unauthorized use, reproduction, or distribution is strictly prohibited.

7. Limitation of Liability

  • Onix Tech is not liable for any indirect or incidental damages arising from the use of our website or products.
  • Our liability is limited to the value of the purchased product.

8. Changes to Terms

  • Onix Tech reserves the right to update or modify these Terms & Conditions at any time without prior notice.
  • Continued use of the website means you accept the updated terms.

9. Governing Law

  • These Terms & Conditions are governed by the laws of Bangladesh.

10. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

📞 Phone: 01581186996
🌐 www.onix.com.bd
📧 onix.csr@gmail.com
📱 Facebook: Onix Tech